Return Policy

30 DAY EXCHANGE & RETURN POLICY

London Hair Extensions understands that choosing the right wig online can be difficult, so we accept returns & exchanges within 30 days after you received the hair.

 

Here is our Return & Exchange policy:

REASON BUYER PAYS SHIPPING FEES SELLER PAYS SHIPPING FEE PHOTO PROVIDED

           EXCHANGE AVAILABLE

Dislike/ Unsuitable

Yes*

 

 Yes*

Wrong Items

 

 Yes* Yes* Yes*
Quality Issue Yes* Yes* Yes*
Change Color Yes* Yes*

 

How to return/exchange:

  1. Please contact customer service within 48 hours after you received your hair via email at londonhairext@support.com. Product-related pictures/videos can help you speed up the return/exchange process.
  2. Customer service will process your return/exchange request within 1-3 working days (a few days longer when during holidays). After the return/exchange request has been authorized, customer service will send you a Return & Exchange address to send off the unit. If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), we will remove $20 from your payment as loss of shipping fee.
  3. Please return the package to the address we provide to you. And please email us the return tracking number. We refuse to accept unauthorized returns and are not responsible for returns that are lost or stolen. Our customer service will process the refund or exchange for you within 7 working days after we received the package. Buyer needs to pay for the return shipping fee, or you can keep the product and negotiate with our customer service for the refund directly.

Returnable items:

  1. We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cut. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our customers.
  2. NO return & exchange for cap size customized wigs.
    NO return & exchange for clearance & flash sale products.
    NO return & exchange for customized products (color/style/cap size/density).
  3. If the package is delivered, but is refused without contacting customer service, a 100% refund will not be guaranteed.
  4. If the hair is damaged or defective, we will do partial refund, of course, our customer service will chat with you for the detailed refund information.